If you want to increase the customer service your frontline staff are providing, you won't want to miss learning about the newest hospitality program in town. It is designed to engage all frontline hospitality staff in a fun, experiential education about the destination. This enables them to successfully and accurately respond to visitors questions.
The official launch of iKNOW Mankato will take place during Visit Mankato's annual Travel & Tourism Celebration during National Travel & Tourism week, May 4 from 4-6 pm. This will take place at the Visit Mankato office.
There will be three iKNOW Mankato training's planned each year.
The first iKNOW Mankato Day: June 10
· 4-5 pm: Meet at Blue Earth County Historical Society for a tour, meet and greet and free food from Pub 500.
· 5-7 pm: Transportation Tour highlighting summer tourist attractions, complete with pit stops to experience the CityArt Walking Sculpture Tour.
· 7 pm: Mankato MoonDogs Game.
For more information, visit www.visitgreatermankato.com